Frequently Asked Questions

The system is accessed through a web URL provided by your administrator. No special software installation is required - just use any modern web browser (Chrome, Firefox, Safari, or Edge). The application is mobile-responsive and works on tablets and smartphones.

Basic computer skills are sufficient. New users should review the User Manual and complete the provided training session. Most call center agents become proficient within 1-2 days of use. Supervisors and managers may need additional training for dashboard features.

The system uses Google authentication, so login credentials are managed through your Google account. If you have issues accessing the system, contact your IT administrator or system supervisor for assistance.

Navigate to the "All Beneficiary Records" tab and click "Add New Entry". Fill in the required fields in each accordion section (Contact Information, Obstetric History, Medical Information, Follow-up). The system will validate data and save automatically. Required fields are marked with red asterisks.

Mandatory fields include: Sakhi Name, Beneficiary Name, LMP Date, and Mobile Number. Additional details like medical history, obstetric data, and contact information enhance care quality but are optional. The system guides you through required fields with validation messages.

The EDD is automatically calculated by adding 280 days (40 weeks) to the Last Menstrual Period (LMP) date. This follows standard obstetric guidelines. The calculation updates whenever the LMP date is modified.

Yes, click the edit (pencil) icon in the Actions column of the beneficiary records table. You can modify any field except the Unique ID. Changes are tracked in the system audit log. Always verify information accuracy before saving edits.

Select a beneficiary from the records table and click "View/Add Calls". The call log modal opens. Fill in call details including date/time, outcome, discussion notes, and any specific medical information. For delivery or loss of pregnancy cases, additional forms will appear automatically.

Choose the most accurate outcome: "Connected - All Info Gathered" (successful call), "Connected - Partial Info", "Not Connected - Invalid Number", "Not Connected - Switched Off", etc. If all information is gathered, the system requires scheduling the next ANC date.

The system automatically suggests the next sequence number based on existing calls for that beneficiary. For new beneficiaries, it starts at 1. You can override this if needed, but the system prevents duplicate sequence numbers for the same beneficiary.

Use the filter panel to narrow down data: select data status, agent, priority level, outcome type, delivery status, pregnancy month, and date ranges. Filters work together - for example, you can view overdue calls for a specific agent in a particular month. Click "Clear Filters" to reset all selections.

Total Active Cases: Number of beneficiaries currently being monitored.
Calls Due Today: Beneficiaries requiring contact today.
Overdue Calls: Beneficiaries past their scheduled follow-up date.
Charts show data distribution, agent performance, and call trends over time.

Click the "Download" button in the dashboard filters section. This exports the current filtered data as a CSV file. The export includes all visible columns and respects your current filter selections. CSV files can be opened in Excel or imported into other analysis tools.

The system includes AI-powered Risk Assessment, Quality Analysis, and Call Summarization. AI analyzes beneficiary data and call content to provide insights and recommendations.

AI evaluates medical history, vital signs, symptoms, and obstetric data against clinical guidelines to identify potential health risks. It provides risk level classification and recommends specific areas requiring attention. Always use clinical judgment alongside AI suggestions.

No, AI provides supportive insights only. All medical decisions must be made by qualified healthcare professionals using their clinical expertise. AI recommendations should be used as additional information, not as a replacement for professional judgment.

Try refreshing the page (Ctrl+R) or clearing your browser cache. If issues persist, check your internet connection. For large datasets, the system may take longer to load - this is normal. Contact technical support if problems continue for more than 5 minutes.

Check for validation errors (highlighted in red). Ensure all required fields are filled and data formats are correct (e.g., valid dates, 10-digit phone numbers). If the issue persists, try refreshing the page and re-entering the data. Contact support if you continue having save issues.

Note the exact error message, what you were doing when it occurred, and your browser type/version. Contact Pramila Poojari with these details. Screenshots are helpful for diagnosing visual issues.

Yes, the system uses Google Cloud security standards with enterprise-grade encryption. Access is controlled through Google authentication, and all data is backed up automatically. The system complies with standard data protection practices for healthcare information.

Notification preferences are managed at the system level by administrators. Contact your Pramila Poojarito modify alert settings for overdue calls, high-risk cases, or other system notifications.

Dashboard customization is handled by system administrators. Default layouts are optimized for call center workflows.

Data is automatically backed up through Google Drive's infrastructure. Full system backups occur daily, with incremental backups throughout the day. All beneficiary data and call logs are preserved and recoverable in case of any issues.