Automated distribution of new beneficiary cases to call center staff
Our intelligent assignment system automatically distributes new beneficiary onboarding cases equally among our dedicated call center staff members.
Automated Assignment
Unlike simple round-robin distribution, our system performs intelligent monthly grouping. Cases are first organized by pregnancy month (Month 4, 5, 6, 7, etc.), then distributed evenly within each month group. This ensures balanced workloads while maintaining continuity for similar-stage pregnancies.
Cases are grouped by pregnancy month first, then distributed evenly within each group to staff members.
| Name | Entry Date | LMP Date | Month | Assigned Staff |
|---|---|---|---|---|
| Priya Ramesh Sharma | 20-Sep-2025 | 15-Jan-2025 | Month 8 | Janavi |
| Anjali Kumar Verma | 20-Sep-2025 | 22-Jan-2025 | Month 8 | Nandini |
| Kusum Vijay Kumar Pandey | 17-Sep-2025 | 13-Mar-2025 | Month 7 | Pramila |
| Nidhi Gaurav Mishra | 17-Sep-2025 | 26-Mar-2025 | Month 7 | Surekha |
| Ritu Sanjay Gupta | 18-Sep-2025 | 8-Mar-2025 | Month 7 | Ujjwala |
| Meera Rajesh Patel | 18-Sep-2025 | 12-Mar-2025 | Month 7 | Janavi |
| Khushi Vipul Pandye | 15-Sep-2025 | 22-Apr-2025 | Month 6 | Nandini |
| Sabina farukh mansuri | 15-Sep-2025 | 23-Apr-2025 | Month 6 | Pramila |
| Mamta Santosh Waghmare | 17-Sep-2025 | 18-Apr-2025 | Month 6 | Surekha |
| Arpana Praveen Kamble | 17-Sep-2025 | 18-Apr-2025 | Month 6 | Ujjwala |
| Manjiri Indrajit Sable | 17-Sep-2025 | 14-Apr-2025 | Month 6 | Janavi |
| Poonam Anil Kumar | 16-Sep-2025 | 28-Apr-2025 | Month 6 | Nandini |
| Kavita Mahesh Joshi | 16-Sep-2025 | 5-Apr-2025 | Month 6 | Pramila |
| Shiladevi Dharmendra Prajapati | 13-Sep-2025 | 4-May-2025 | Month 5 | Surekha |
| Neha Sidharth Kamble | 13-Sep-2025 | 1-May-2025 | Month 5 | Ujjwala |
| Sunita Prakash Singh | 14-Sep-2025 | 12-May-2025 | Month 5 | Janavi |
| Radha Vijay Sharma | 14-Sep-2025 | 8-May-2025 | Month 5 | Nandini |
| Lata Ramesh Gupta | 12-Sep-2025 | 25-May-2025 | Month 5 | Pramila |
| Geeta Pankaj Bharti | 9-Sep-2025 | 15-Jun-2025 | Month 4 | Surekha |
| Seema Anil Kumar | 10-Sep-2025 | 22-Jun-2025 | Month 4 | Ujjwala |
| Uma Mahesh Patel | 11-Sep-2025 | 18-Jun-2025 | Month 4 | Janavi |
| Pushpa Rajesh Verma | 11-Sep-2025 | 25-Jun-2025 | Month 4 | Nandini |
Example showing how cases are distributed within each pregnancy month group for balanced workload
Eliminates manual case distribution, saving time and reducing errors
Ensures equal workload distribution across all team members
Prevents burnout by maintaining balanced caseloads
This automated assignment system ensures that every new beneficiary receives prompt attention from our dedicated call center staff, maximizing the impact of our maternal healthcare program.